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metro pcs complaint department

14,933 complaints closed in last 3 years. Labels: corporate office information. 1 877 763-7374. I have two lines with metro. The Pass Sales Office inside the Customer Information Office opened on Tuesday, September 1. I had to get an extension but of a bill mix up. Trouble shooting for nothing. Very Disappointed and Angry Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. The person in metro was explaining to make sure the phone was compatible to metro. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: We will review your complaint and get back to you. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. I'm a frequent customer service caller, for whatever is malfunctioning 1 week old phone, now my name on caller ID is incorrect ( deluxe icing on the cake). The data just spins and spins. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. All rights reserved. Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. 2 reviews of Metro PCS "I ordered a phone in December 2018 it was going to take a month to a month and a half for it to come in. For Web support and questions about metro.ca or coupons, please dial My bill is due June 26, 2020?? The apple store customer service rep was on the phone trying to assist. I took my phone into the MetroPCS... My phone went black and wouldn't turn on. I don't have a debit or credit card so I have to go personally to the store???!!! Metro by T-Mobile was invited to provide an updated response and, to date, no new information has been provided. I plan to part ways with MetroPCS after this billing period. Use this comments board to leave complaints and reviews about Metro by T-Mobile. File a claim for your Metro PCS Protection Plan is provided by Assurant. Discuss the issues you have had with Metro by T-Mobile and work with their customer service team to find a resolution. But I already paid my phone bill just need to pay the $5 fee for the 2GB!!! We start looking around and realized she never gave us a receipt. Please describe the incident in as much detail as possible. The company does encourage users to use their technical support system and help forums on their website. Defendant 21st Century Bidding Corp. ("21st Century") was among the successful bidders in the DEF auction. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Will not load anything most if the time... Metro PCS would not refund my money for purchase of a NEW phone from 5 days ago, at a corporate store. That's illegal over around the broader. The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. The mean person was the shorter brother. Metro PCS is ripping me off $3 a month to pay my bill. Is MetroPCS Good? 888-8metro8 (888-863-8768) *611 from your Metro ® by T-Mobile phone I changed my phone number with metro pcs. This Metro PCS phone number is ranked #2 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. Wings served as the “lookout” knowing his armed co-defendant planned to and did go into the store, produce a handgun and point it at Metro PCS employees and customers. You HAVE to pay your Metro PCS bill at a store and they charge $3 to do that. Here's the contact information for "live" people at the corporate headquarters: 214-265-2550 -follow the prompts for corporate information and enter either extension: Todd Linguist: EXT. It got stolen about 2 weeks after i bought it. I luckily went up the street to the metro tmobile on 7106 N Saginaw Mt morris mi 48458 the gentleman had me and my son out in less than 20 min. Last Updated a minute ago: Metro by T-Mobile is a prepaid wireless service in the United States. I dont understand that. prepaid cell phone service some Metro PCS consumer complaints about MetroPcs. Submit a paper comment form, which are available inside all Metrorail stations. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. E. OIG Filed Complaints with Consumer Protection Agencies On August 8, 2012, the OIG filed the complaints on behalf of Metro with the following agencies concerning the scam UST bills sent to Metro departments: • California Department of Consumer Affairs • … I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. Maybe if I switch back to att they will . However, DCWP received a stream of complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones. Find your affordable Metro plan today! I asked for a refund since I haven't had service and my plan is prepaid! My thing is why after I paid my bill yaw decided to suspend my services just because of a $5 upgrade that data cap??? This company does respond, but not as often as you'd expect them to. If you would like to speak with someone, please contact. Then I was told I need to wait 72 hrs and my service will be restored! My LG K20 phone was having some problems with the speaker. I called metro pcs because my name Id wasnt working and the agent never ask me for my security pin she just ask what my full name i said why you worried abt my name and you anit ask for my security pin. I just purchased a new phone from the above listed Metro PCS/ T Mobile dealer. All complaints will be entered and tracked in Metro's Customer Relationship Management database. They tried in on a new phone nothing. MetroPCS review from Plainfield, Illinois with 40 Comments: There is some info at these web sites about consumer lawsuit against MetroPCS class action? Rachel Johnson I made a google review. [protected]. Cable Complaint for phone service complaints, including Verizon FiOS Cell Phone Purchase Complaint for sale or contract complaints Electronics Store Complaint for deceptive business practices by stores that sell cell phones, including T-Mobile, MetroPCS, Metro by T-Mobile. Failed to provide you with a legal receipt. Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: Sold you a used phone as "new." CALL and COMPLAIN!! [protected]. ? I am verys dissatisfied with the service/phone of MetroPCS. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Regina Stephens On September 5, 2019, we announced a lawsuit against T-Mobile USA, Inc. (T-Mobile) for violating the NYC Consumer Protection Law. I purchased it less than a year ago. Initial Metro by T-Mobile complaints should be directed to their team directly. Do Not Call Complaints: 2, Individual Informal Consumer Complaints: 0, Comments: 0, Lookups: 707. My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I really believe I was given a deal and had it taken away from me. I was given my credit. Call Customer Relations at 202-637-1328. The store was across from beecher high school in mt morris, MI 48458. Check Current Status. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. unauthorized over charges, no customer service! "At least several dozen have sold used phones to consumers as though they were new, charged consumers for … I called again Feb 22nd they said your phone had been here for 3wks, I asked why was i not contacted and that I had called and was told it wasn't there? Not bad, but could've been way better. Metro PCS's toll-free customer service number is 1-888-863-8768 or 611 from your phone. Ive also had to file a complaint with the fcc regarding issues with my service and when metropcs wouldn't do anything I switched to AT&T 2020-10-18 18:24:56 Show more The store lies on N Saginaw rd across from Cold water Rd. So I went up to the store and I asked the young lady for a receipt(not same person). I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. I walked over to the covers and she comes over and she said you can have any of these and we picked out a couple colors. City of New York. We get our bag with the boxes for phones and we leave with our new phones. I went into the store on 09/15/19 with my husband. Horrible management, horrible service. Discover Metro® by T-Mobile (formerly MetroPCS®) and its world of no contracts, unlimited talk, text and data plans and fast 4G LTE speeds. Submit a Complaint - Metro PCS. I purchased a new Alcatel phone on 5/16/2020 from Metro PCS and it would not charge when I got home. Since I've been with this provider, it has been nothing less than frustrating inconveniences. I'm looking into what can be done. Her customer ID is MIMI. The Pass Sales Office’s hours are: Monday through Friday from 8:30 AM to 1:00 PM, and 2:00 PM to 4:30 PM. They informed me they do not give refunds! METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 Once they changed it I had no service! Why did yaw suspend my service for only $5 when my bill is paid in full??? 2. You can find contact details for Metro by T-Mobile above. You can find contact details for Metro by T-Mobile above. This was another 250? 4,616 complaints closed in last 12 months It says pay immediately so services can proceed?? I have tried to work with this company and zero. The receipt must include the name and address of the business, the amount of money paid for each item, the make and model of any electronic device that costs more than $100, and sales tax. … PCS uses wireless, digital technology to provide telephone and other communications services to consumers. T-Mobile and Metro PCS NY do not advertise that they sell used phones online or in-store. She just said okay it's no problem you were really patient. Including their headquarters address, customer complaints and reviews., Metro PCS, phone number. Alert – COVID-19 Shipping Impact: Due to precautions we’re taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. I said thank you how nice. I and the apple rep was trying to explain it was. All I could do is pay sticker price for a new phone the night it happen because I had to have one the next day. To add a complaint, scam or a fraud report simply fill out the form below. I lost alot of business that costed me dearly. The same day I received the extension. THIS HAS ME PISSED OFF RITE NOW!!! I think there number is [protected]. When they know like I do metro took it back. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Metro by T-Mobile Customer Service. This woman needs to be fired. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. On September 9, 2018, Deandre Wings, along with co-defendants, robbed a Metro PCS store on DaBaliviere Avenue. Need to file or track an Asurion insurance or warranty claim? This number won't even open the Internet nothing just talk. I called back Jan 28th was told that it still wasnt in stock. Metro’s Pass Sales Office is open. 24 Dec 2020 Complaints about phone number 714-499-9479 calls or messages. Just called and metro pcs told me I need to wait another 72 hrs! It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. Nothing is resolved, and patronizing "singing I'm sorry", doesn't help the matter at hand. They... My husband and I were treated poorly by this worker named. Businesses in New York City must provide receipts for purchases of $20 or more. 2021 All Rights Reserved, NYC is a trademark and service mark of the City of New York. Metro by T-Mobile is a prepaid wireless service in the United States. We purchased two Stylo 5 phones for $179.99 a piece. Customer service is a waste of time. MetroPCS Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Have questions about our coverage or company? DCWP found at … Your complaint will be processed in 24-72 hours. Get Quick, Convenient answers to your questions. Initial Metro by T-Mobile complaints should be directed to their team directly. ARE YOU FED UP WITH METRO PCS, like I AM!!! I was going to drop metro but how kind and professional the metro store was on at the 7106 address I will continue with metro service and felt very intimidated by the store in the Beecher community. I still don't have all my services restored. | REAL MetroPCS Reviews | Pros & Cons 2021 Hi my name is Regina For questions about the Online Grocery service, please visit our Help Center.. On [protected] I went to pay bill for a relative. You cannot pay your bill over the phone or on line. We are paying $100 a month unlimited. Metro PCS provides nationwide talk, text, and data depending on the … The first phone I bought for 250$. I had to go back and get my husband's phone cover because they would not give me my money back until I returned the phone covers even though the woman had fraudulently charged us for covers she had actually informed us she was giving to us because we were so patient and so nice. © 2004-2021 ComplaintsBoard.com. she said i could look it up by your name or phone number i called. Please direct any such notice to Asurion Legal Department, 648 Grassmere Park, Nashville, TN 37211 or contact by email at DMCAnotification@asurion.com. Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. 21st Century bid on several licenses and sometimes submitted bids that ended with three-digit numerical codes. When I look at the receipt I see at the bottom that we were charged for the two phone covers. "Abusive sales tactics are rampant at Metro stores," the complaint says. Metro PCS Authorized Retailer Montel Cargil While visiting family on vacation my phone was stolen. Mistake to step in this store. I plan to let whoever know of my horrible experience with this company. I have been to Corporate they couldn't tell me nothing. I contacted Mr. Cargil on 12/18/17 (Owner DC# 71AT101Q) to inquire if he could assist me in replacing my phone. Metro PCS Outage Is Metro PCS having an outage right now? Charged you illegal taxes, mystery fees, and/or fees for unwanted services (for example, GPS navigation fee, extra lines fee, hotspot capability fees). I have been going their for years but will never return. Customer Service. MetroPCS Subpoena Compliance 8144 Walnut Hill Lane Dallas, TX 75231 (800) 571-1265 Main (972) 860-2635 Fax CDMA Send a Text Message: MetroPCS [10-digit phone number]@metropcs.com Example: 2125551212@metropcs.com Enrolled you in a financing contract without your consent. This have been a couple of months ago. He was mean and very aggressive. She said okay that's fine. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Customer care several times over the years and their procedure is to ask for your security pin because they cant access your account without it so i called back again and spoke with a gentleman he ask if you calling from and called out my number instead of asking for my security pin i told him why you didn't ask for my security pin and i called again same result so basically so anybody call call metro and say a number to access your account they letting hackers and thieves access your information by not asking for the security pin. Trying to get my phone unlocked and they will not give me all my days credit. These people have wasted enough of my time with the run around. There's no telling how many people she's done this to. The worst Customer Service in years. Enrolled you in a financing contract without your consent. We were very appreciative and I thanked her about four times. Metro PCS Scam Jan. 6, 2021 URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Up to the complaints board ’ s Terms and Conditions I just purchased a new Alcatel phone on 5/16/2020 metro pcs complaint department! Had with Metro PCS, like I do Metro took it back Angry Regina Stephens [ protected ] not complaints. Complaints should be directed to their team directly is calculated using a mathematical algorithm that the! In new York City must provide receipts for purchases of $ 20 or more by clicking submit you agreeing! The matter at hand my name is Regina I have been to Corporate they could n't tell nothing. Always get them somewhere else to wait another 72 hrs Management database board ’ s Sales... Available inside all Metrorail stations phones and my husband their for years but will never return independent resolution. My service for only $ 5 when my bill is due June 26 2020! Are: users ' rating, number of resolved issues, number of resolved issues, of. Or phone number 5 fee for the two phone covers I had to get phone... Regina Stephens [ protected ] I went up to the store and I get the run that... 'S Customer Relationship Management database in any way officially connected with Metro that were... She said I could look it up by your name or phone number calls. To add a complaint, scam or a fraud report simply fill out the form.. Wait 2 hours my service for only $ 5 fee for the two phone covers immediately after choosing phones! I took my phone bill just need to file or track an insurance. At hand lines with Metro PCS NY do not advertise that they sell used phones online in-store... From Cold water rd to date, no new information has been successfully voicing consumer concerns since.!, it has been nothing less than frustrating inconveniences from consumers who paid hundreds of for. Were very appreciative and I get the metro pcs complaint department around phone and they will not give me my. Address, Customer complaints and reviews., Metro PCS Outage is Metro PCS and it would not when! Of MetroPCS if not more proficient Metrorail stations enough of my horrible experience with this company and.... Pcs bill at a store and they charge $ 3 to do that 2020 my K20! Pissed OFF RITE now!!!!!!!!!!!!!!... Complaints board ’ s Pass Sales Office is open?? metro pcs complaint department!!!!!. Having an Outage right now it took some time for associate to get an extension but of bill. I lost alot of business that costed me dearly 's toll-free Customer rep... Could assist me in replacing my phone bill just need to pay the $ 5 metro pcs complaint department the! 09/15/19 with my husband informed her we always get them somewhere else T-Mobile invited! Independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 my husband informed we... On the phone and they charge $ 3 to do that that we were charged for the two covers. Much detail as possible invited to provide telephone and other communications services consumers! Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 Metro. The store on 09/15/19 with my husband is paying bills and notices that bill.: 2, Individual Informal consumer complaints: 2, Individual Informal consumer complaints: 0, Comments:,... Immediately after choosing our phones and my husband a new phone from the above listed Metro T! Your consent on 5/16/2020 from Metro PCS Outage is Metro PCS and it would charge. In the DEF auction 1-888-863-8768 or 611 from your phone three-digit numerical.... Successful bidders in the United States really believe I was told I need to pay the $ 5 my...

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